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Ebonik Support Policy

At Ebonik, we believe that customer satisfaction is far more important than merely selling products. Our dedicated support team is always ready to ensure that your shopping experience is easy, secure, and enjoyable.

1. Customer Support Channels

For any queries or assistance, you can reach out to us through the following communication channels:

  • Hotline: Call our dedicated number directly for any urgent inquiries or immediate assistance.

  • Email Support: Send us an email for detailed complaints, suggestions, feedback, or corporate order inquiries.

  • Social Media: You can also receive support by messaging our official Facebook page.

2. Support Hours

Our customer care representatives are available to serve you during the following schedule:

  • Operational Days: Saturday to Thursday.

  • Business Hours: 10:00 AM to 10:00 PM.

  • (Note: On Fridays and government holidays, only limited support is provided for emergency purposes.)

3. Areas We Assist With

Our support team is always happy to help you with the following issues:

  • Difficulties or errors while placing an order on our website.

  • Inquiries regarding detailed product information or usage guidelines.

  • Updates on order tracking and delivery status.

  • Guidance and processing of returns, refunds, or warranty claims.

  • Technical issues related to website login, account management, or password recovery.

4. Estimated Response Time

We highly value your time and strive to provide the fastest possible response:

  • Phone Calls: Usually answered instantly or within 5-10 minutes.

  • Emails: We aim to respond to all emails within 24 hours.

  • Social Media: Replies are typically provided within 1 to 2 hours (during standard business hours).

⚠️ Special Note: If you receive a wrong product or a damaged item (especially fragile/glass items) during delivery, please do not wait for an email response. Call our hotline immediately while the delivery executive is still present.

Contact Information

  • Company Name: Ebonik

  • Proprietor: Md. Nura Alam

  • Hotline: +88 0195 3334 846

  • Email: support@ebonik.com.bd

  • Office Address: House: 49, Road: 04, Block: B, Monsurabad, Adabor, Dhaka - 1207, Bangladesh.



About Us

Ebonik is your trusted online shopping destination in Bangladesh, renowned for offering an unrivaled collection of the world's finest premium coffees alongside 100% authentic imported daily essentials. Because your trust is our top priority, we guarantee the absolute authenticity of every product we bring right to your doorstep. We are committed to elevating your shopping experience through highly competitive pricing, secure checkout, and a strong focus on lightning-fast, reliable nationwide delivery. To ensure your complete peace of mind, we also proudly offer convenient Cash on Delivery (COD) and a hassle-free instant return policy.

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Contacts

  • Address

    House:49, Road:04, Block:B, Monsurabad, Adabor, Dhaka-1207

  • Phone

    +88 0195 3334 846

  • Email

    support@ebonik.com.bd

My Account

  • Address

    House:49, Road:04, Block:B, Monsurabad, Adabor, Dhaka-1207

  • Phone

    +88 0195 3334 846

  • Email

    support@ebonik.com.bd

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