Welcome to ebonik Thank you for using our website and services. This website is operated by Md. Nura Alam. Purchasing any product from our site means you agree to our terms and policies stated below. Please read the terms carefully before placing an order.

1. General Terms By using this site, you confirm that you are at least 18 years old or are using this site under the supervision of a parent or guardian. ebonik reserves the right to change or modify these terms and conditions at any time without prior notice.

2. Product Information and Pricing We make every effort to display accurate product descriptions, images, and prices. However, if there are typographical errors or inconsistencies in information, we reserve the right to correct them. There will be no change in the product price once an order is confirmed, but the price may change at any time before that.

3. Order and Payment

• Order Confirmation: After placing an order on the website, our representative may call to confirm the order if necessary. We reserve the right to cancel the order if the item is out of stock.

• Payment Methods: We accept payment via Cash on Delivery (COD), Mobile Banking (bKash, Nagad, Rocket), and Bank Cards.

4. Delivery or Shipping Policy

• Delivery Time: Delivery is usually made within 2-3 business days inside Dhaka and within 3-5 business days outside Dhaka.

• Delivery Charge: The delivery charge will be determined based on the location and the weight of the product, which will be visible on the checkout page.

• If there is a delay in delivery due to unavoidable reasons (e.g., natural disasters or political unrest), the customer will be notified.

5. Warranty Policy We are highly attentive to our customers' after-sales service. The following conditions will apply regarding warranties:

• Warranty Coverage: Warranty will only apply to products that explicitly mention a specific warranty period (e.g., 6 months or 1 year). Not all products come with a warranty.

• Brand Warranty: For branded products, the warranty will be provided directly by the manufacturer or brand. We will assist you in claiming the warranty.

• Invoice or Bill: To receive warranty service, the purchase receipt or invoice must be presented.

• Warranty Void: Any physical damage (breakage), burn damage, water damage, or damage caused by improper use of the product will not be covered under warranty.

• Warranty Period: The warranty will be effective for the specified period starting from the date of purchase.

6. Return and Refund Policy If you receive a defective, broken, or incorrect product, you must inform us within 3 days of receiving the product.

• The product must be unused and include its original packaging/box.

• After verification, we will exchange the product or process a refund.

7. Contact and Address For any inquiries, to lodge a complaint, or for warranty-related assistance, please contact us:

• Company Name: ebonik

• Proprietor: Md. Nura Alam

• Mobile: 01953334846

• Email: support@ebonik.com.bd

• Address: House: 49, Road: 4, Block: B, Monsurabad, Adabor, Dhaka - 1207, Bangladesh.